Western Union launches Digital Kiosks in WHSmith

Building from strength to strength and adding to their partner profile, our role was to develop an informative, interactive and engaging awareness campaign

for the launch of new Digital Kiosks to educate, retain and acquire customers in selected WHSmith stores across UK.


Community Appeal:

New age customers and existing money transfer customers seeking an alternative to the traditional ‘send money’ methods


Our Solution:

As a new addition to the Western Union family and a new alliance, it was paramount that the right collateral and presence was implemented in store heightening the opportunity for visibility, accessibility and usage of Digital Kiosks.


Brand Ambassador Training

  • Organization and co-ordination of group training session as well as telephone training sessions


In store Promotion

  • 6-week campaign of in store promotion on key retail days with trained brand ambassadors across over 70 UK WHSmith stores


Customer Incentive

  • Implementation of scratch card activity for customer to win transactions up to the value of creating buzz and customer appeal


Promotional Video

  • Production of customer user experience to showcase the simplicity of new digital method of Western Union Money Transfer


Promotional Photo shoot

  • Creation of campaign assets for seamless branding and creative recall across campaign




The Result:

A fantastic start to the launch of this new partnership and service offering with generation of awareness and sales.



NB: Our clients relationships are of utmost value to us so for sensitive and confidential internal information ‘mums the word’ always

Leicester    +44 (0) 116 296 2287

London       +44 (0) 208 017 0018

Manchester +44 (0) 161 641 1046

[email protected]

© 2016 OnlyRed All rights reserved.